What is your return policy?
Our policy lasts 30 days.
To be eligible for a return, your item must be received in the same condition that you received it. It must also be in the original packaging and be free of defects and cleaned. Any additional cleaning may require a 20% restock fee to be charged.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but you will have a 1 year warranty with us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be deducted the original shipping cost we provided for free.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, please send us an email at email@example.com and send your item to: Surebeauty, Nanshan Boulevard, Nanshan, Shenzhen, Guangdong Province, China,518000.
To return your product, you should mail your product to: Surebeauty, Nanshan Boulevard, Nanshan, Shenzhen, Guangdong Province, China,518000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.