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1.What are the steps for returning the goods ?

If you are not 100% satisfied with the goods purchased from, we are deeply sorry about that. You can return your product within 30 days of purchase for a full refund.

The returned product must be new and unworn in the same condition as when you received it. Some items are shipped with safety labels. Items returned without original safety labels ordamaged labels may not be eligible for refunds. Then contact our customer service staff to handle the return procedure. For more information about returns, please refer to

2.Is it possible to exchange the product instead of returning it ?

If you are not satisfied when you receive the goods, you can choose to replace the eligible goods instead of returning the goods for a refund. You can contact us at any time, by phone, chat or email, we will be happy to help you complete the exchange. Surebeauty’s customer loyalty team is available 24/7 and is happy to help you!

3.How long does it take for the refund to arrive in my account ?

If there is a problem with the product, you can return it for a full refund. A return shipping fee may be charged; if you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially released.

For more information about refunds, please refer to

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