Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express, UnionPay) via Shopify Payments (Shop Pay) and PayPal. We also support Apple Pay and Google Pay for quick checkout, as well as Klarna for buy-now-pay-later installment plans.

Yes! We partner with Klarna to offer flexible payment options. At checkout, select Klarna to split your purchase into 4 interest-free payments or choose a monthly financing plan. No hidden fees.

Absolutely. Our site is SSL-encrypted (look for the 🔒 padlock in your browser). We never store your credit card information — payments are processed securely via PayPal and Shopify Payments. We also offer a 30-day return policy and 12-month warranty for peace of mind.

No — you can check out as a guest. However, we recommend creating an account so you can track your order, view your warranty status, and reorder easily in the future.

Yes! We offer wholesale pricing for salons, spas, and distributors. Please contact us at support@surebeauty.com with your business details, and our team will get back to you within 48 hours with a custom quote.

Yes! We offer free shipping on all orders within the Contiguous U.S. For other countries and regions, shipping fees may apply depending on your location and the package weight. The exact cost will be calculated and clearly displayed at checkout.

Delivery times depend on product availability and your location:
US Stock (most products): 3–7 business days within the US
International orders: 7–15 business days
You'll receive a tracking number via email as soon as your order ships.

Yes, we ship worldwide! Popular destinations include the US, Canada, UK, Australia, Germany, France, and many more. International shipping costs and delivery times vary by country — enter your address at checkout to see the exact rate.

We have warehouses in the United States, United Kingdom, Australia, and Germany. If you are located in one of these countries, your order will be shipped directly from the local warehouse. If an item is out of stock in your local warehouse, or if you are ordering from outside these regions, your order will be shipped from our main warehouse in China.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also log into your Surebeauty account to view real-time tracking information. If you haven't received a tracking email within 3 business days of placing your order, please contact us.

If your package is lost in transit or arrives damaged, please contact us immediately at support@surebeauty.com with your order number. We will either send a replacement or issue a full refund — your choice. We may ask for photos of the damaged packaging to file a claim with the carrier.

You can cancel or modify your order within 2 hours of placing it. After that, your order may have already been processed for shipping. To request a cancellation or change, please contact us immediately at support@surebeauty.com or WhatsApp: +86 18938075487.

You may request a return within 30 days of receiving your order. To be eligible for a return, all of the following conditions must be met:

• The product has a quality defect (not caused by user damage)
• The product is unused
• The product is in its original packaging

If all conditions are met, both outbound and return shipping costs are covered by Surebeauty.

If you're returning a product for personal reasons (changed your mind, wrong size, etc.), the product has been used, or the original packaging is missing/damaged, return shipping costs are the buyer's responsibility.

Good news for US customers: Returns are shipped to our local US warehouse — no need to ship internationally. We'll provide a shipping label once your return is approved.

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized/customized items (e.g., machines with your logo)
• Items marked as "Final Sale"

Additionally, returns are not accepted for items with normal wear and tear or misuse.

Do NOT ship items back without contacting us first. Unauthorized returns will be refused.

To initiate a return or exchange:

1. Contact us at support@surebeauty.com or WhatsApp: +86 18938075487
2. Provide your order number and a description of the issue (photos or videos help speed up the process)
3. Our team will review and, if approved, provide you with a shipping label and instructions
4. Ship the item to the provided address

Note: Exchanges are only available for defective or damaged items.

Once we receive and inspect your return:

• Credit card / PayPal: Refund will be processed within 5–10 business days
• Klarna: Refund will be reflected in your Klarna account within 5–7 business days

You will receive an email confirmation once the refund has been issued. If you haven't received your refund after 10 business days, please check with your payment provider — some banks take additional time to process refunds.

If your order arrives damaged, please take photos of the packaging and the damaged item(s) and send them to support@surebeauty.com within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.

All Surebeauty machines come with a 12-month warranty on the main machine body and a 3-month warranty on accessories and consumables.

The warranty covers:

• Manufacturing defects
• Motor or electronic failure under normal use
• Replacement of defective parts

During the warranty period, we will repair or replace defective parts free of charge. If a repair is not possible, we will send a replacement unit.

The warranty does not cover:

• Damage caused by improper use, dropping, or water damage
• Consumable accessories (such as tips, wands, and filters) unless defective on arrival
• Normal wear and tear
• Unauthorized repairs or modifications
• Loss or theft

Please read the user manual carefully before use to avoid voiding your warranty.

To make a warranty claim:

1. Contact us at support@surebeauty.com with your order number
2. Describe the issue in detail and include photos or videos showing the problem
3. Our technical team will diagnose the issue and provide a solution within 48 hours

If the issue is covered by warranty, we will send replacement parts or arrange a repair/replacement at no cost.

After the warranty period, we still offer paid repair services and sell replacement parts at competitive prices. Contact us with your machine model and the issue, and we'll provide a quote. Many common replacement parts (such as handles, wands, and power supplies) are kept in stock for older models.

Many of our machines are designed for both professional and home use. Each product page specifies whether the machine is suitable for home users. For home users, we recommend starting with our beginner-friendly models, which are safer, easier to operate, and come with detailed video training.

If you're unsure which machine is right for you, contact us — our team will recommend the best option based on your needs and experience level.

Yes! Every machine comes with:

• A detailed user manual (PDF, downloadable from the product page)
• Video tutorials showing step-by-step operation

For professional users, we also offer 1-on-1 video training sessions — contact us to schedule one.

Yes, all machines sold on surebeauty.com are 100% brand new, factory-sealed, and come in original packaging. We do not sell refurbished or used equipment. Each machine is QC-tested before shipment to ensure it meets our quality standards.

We specialize in professional beauty equipment, including:

• Cavitation & RF Machines — body contouring, fat reduction, skin tightening
• Hydro Dermabrasion Machines — deep cleansing, hydration, exfoliation
• Hair Removal Machines — IPL & diode laser systems
• Tattoo Removal Machines — tattoo removal lasers
• Vacuum Therapy — buttock & breast enhancement
• Microdermabrasion — skin resurfacing
• LED Therapy — acne treatment, anti-aging

Visit our Catalog to explore all product lines.

License requirements vary by location and machine type:

• Home-use machines: Generally no license required
• Professional machines (laser, strong RF): May require a cosmetology or esthetician license in some US states and other countries
• IPL & Laser Hair Removal: Check your local regulations — some states require certification

We recommend checking with your local licensing board or regulatory authority before purchasing professional-grade equipment for commercial use.

Most of our machines support dual voltage (110V–240V) and work worldwide. However, some larger machines are configured for a specific voltage. Please check the product page for voltage specifications before ordering.

If you need a specific plug type (US, EU, UK, AU), please leave a note at checkout or contact us — we'll include the correct power adapter.

Import duties and taxes depend on your country's customs policy:

🇺🇸 United States: No import duties for orders under $800 (de minimis threshold). Most orders ship from our US warehouse — no customs, no duties.
🇪🇺 Europe: VAT is charged at checkout for most EU countries. No surprise fees on delivery.
🇬🇧 United Kingdom: VAT included at checkout for orders under £135.
🇦🇺 Australia: GST included at checkout.

For other countries, any applicable import duties are the buyer's responsibility. We cannot undervalue orders or mark them as "gift" — this is illegal and we comply with all customs regulations.

In most cases, if duties are applicable, the shipping carrier (UPS, FedEx, DHL) will contact you with instructions for customs clearance. Simply follow their instructions and pay any applicable fees. If you have a VAT/EORI number, you can use it to clear customs yourself and may be able to reclaim the VAT. Contact us if you need any shipping documents for customs.

No. We declare the full order value on all shipping invoices. Under-declaring is illegal and can result in fines, confiscation of goods, and legal trouble for both us and you. We comply with all international customs regulations. The good news: for US customers, orders under $800 ship duty-free, and many other countries have similar de minimis thresholds.

Yes! We offer logo customization on most machines. We can add your salon's logo to the machine body using high-quality printing or etched metal plates. There is usually a small customization fee and an additional 3–5 business days of production time. Contact us with your logo file (AI, EPS, or high-res PNG) for a quote.

For bulk orders (10+ units), we can customize machine color, add/remove functions, and even design a custom casing. This is a great option for salons and distributors who want a unique product. Minimum order quantities and longer lead times apply. Contact us to discuss your customization needs.

Yes! We offer dropshipping and white-label services for qualified partners. This means we can ship directly to your customers with your branding, and you don't need to hold inventory. Perfect for online sellers and influencers. Contact us at support@surebeauty.com to apply.

We're here to help! Contact us via:

Email: support@surebeauty.com
WhatsApp: +86 18938075487
Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8, Beijing Time)

Response time: We respond to all inquiries within 48 hours on business days. For urgent matters, please include "URGENT" in your message subject or at the start of your WhatsApp message so we can prioritize your request.

No — you can track your order using the tracking link sent to your email. However, creating an account allows you to view your order history, manage returns, and access your warranty information all in one place. We recommend creating an account for a better experience.

You can cancel or modify your order within 2 hours of placing it. After that, your order may have already been processed for shipping. To request a cancellation or change, please contact us immediately. If your order has already shipped, you'll need to follow our return policy.

Yes! We offer free 1-on-1 consultations to help you choose the right machine for your needs. Whether you're a solo beautician, a med spa owner, or a home user, our team can recommend the best equipment for your budget and goals. Book a free consultation by emailing support@surebeauty.com or messaging us on WhatsApp.

Absolutely! Surebeauty is a professional beauty equipment supplier serving customers worldwide since 2009. We have:

• A US warehouse for fast local shipping
• A dedicated support team with 48-hour response time
• Thousands of satisfied customers and verified reviews
• Secure payment processing via PayPal and Shopify

We're not a dropshipping store — we stock inventory, honor our warranties, and stand behind our products. Read our About Us page to learn more about our story.