return and refund policy of surebeauty

Returns 

We accept free returns and exchanges subject if you meet all the following conditions:

  • 1: There is a product quality problem [non-human problem] within 7 days after receiving the goods, we will bear the freight
  • 2: The product is unused 
  • 3: Returned in the original packaging

You will need to pay for the return shipping fee by yourself if you have one of  the following cases:
  • 1: Non-product quality problems return
  • 2: The product has been used 
  • 3: The original packaging is not there
Note: Before you decide to return or exchange, please add whatsapp: +86 18938075487 [9: 00-18: 00 Monday-Friday, China Standard Time (CST), UTC +8] for return communication, and we will give you Provide the return address, please do not return the goods privately, otherwise we will reject the goods


Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Shipping 
To return your product, you should contact us by Email: support@surebeauty.com  or Whatsapp: +86 18938075487 first. we will give you the direction of returning.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items 


To complete your return, we require a receipt or proof of purchase. 

Are there any charges for return?

  • Original shipping charges will be deducted from the refund. (The free shipping we provided).
  • You are responsible for the charges of the return shipping. Returns must be in the original box and in new condition. A restocking fee of 25% will apply to your refund outside of these conditions.

Refunds (if applicable) 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days. 

Late or missing refunds (if applicable)
 
If you haven’t received a refund yet, first check your