1. Return Eligibility

We offer customers a 30-day return guarantee from the date of receipt. We accept returns and exchanges only if all of the following conditions are met:

• A product quality issue (non-human caused) is reported

• The product is unused

• The product is returned in its original packaging

Free Returns & Exchanges (We cover return shipping)

 

2. Returns Requiring Customer-Paid Shipping

You will be responsible for the return shipping fee if any of the following apply:

• Return due to non-product-quality reasons

• The product has been used

• The original packaging is missing or damaged

 

3. Return Authorization & Contact Requirement

Before returning or exchanging any product, you must contact us first for return authorization and instructions.

Contact us via:

• Email: support@surebeauty.com

• WhatsApp: +86 18938075487 

Return Address: Maple Leaf Building, Nanshan District, Shenzhen, Guangdong 518000, China
⚠️ Returns sent without prior authorization or to an incorrect address will be rejected.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Used products

• Products without original packaging

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care items

5. Proof of Purchase

To complete your return, a receipt or proof of purchase is required.

 

6. Refund Process

Once your return is received and inspected:

• You will receive an email confirming receipt of the returned item

• You will be notified whether your refund is approved or rejected

• If approved, the refund will be issued to your original payment method

Refund processing time:

• Refunds are processed within 7 business days after approval

• Actual posting time may vary depending on your bank or payment provider

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card company (posting may take time)

• Contact your bank for processing updates

If the issue persists, please contact us at support@surebeauty.com.

8. Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, please contact:

• Email: support@surebeauty.com

• WhatsApp: +86 18938075487

We will provide return instructions and the exchange address.

9. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return after the item is received.

• If the item was not marked as a gift, the refund will be issued to the original purchaser, and the gift giver will be notified.