Your Investment is Protected
At Surebeauty, we stand behind the quality of our professional beauty equipment. Every purchase is backed by our comprehensive warranty coverage to ensure your peace of mind.
Warranty Coverage
Main Machine: 12-month warranty from date of purchase
Handles & Screens: 3-month warranty from date of purchase
What's Covered During the Warranty Period
If any components fail due to manufacturing defects or workmanship issues during the warranty period, we will provide replacement parts at no charge. This includes:
- Free replacement of defective accessories
- Free shipping of replacement parts to your location
- Technical support and troubleshooting assistance
Post-Warranty Support
After the warranty period expires, we continue to support your equipment:
- Replacement parts available for purchas
- Parts and shipping costs are the responsibility of the buyer
How to Make a Warranty Claim
If you experience any issues with your equipment, please contact our support team with your order number and a description of the problem:
Email: support@surebeauty.com
Phone/WhatsApp: +86 18938075487
Service Hours: Monday–Friday, 09:00–18:30 (GMT+8)
Important Notes
Warranty coverage applies to manufacturing defects and does not cover damage from misuse, unauthorized modifications, or normal wear and tear. Proof of purchase is required for all warranty claims.