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Double roller eye cream massage stick

Name: Double roller eye cream massage stick
Brand: Surebeauty
SKU: BB-25K
Price: 39.0 USD
Availability: InStock

Vendor: Surebeauty

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SKU: BB-25K

$39.00

Shipping calculated at checkout.

Offer ends in

View manual

Warranty

Machine: 12 months; Handles: 3 months

Free Return & Exchange

Free return&exchange are supported for following conditions.

Payment Method

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Are there any charges for return?

Original shipping charges will be deducted from the refund. (The free shipping we provided).
You are responsible for the charges of the return shipping. Returns must be in the original box and in new condition. A restocking fee of 25% will apply to your refund outside of these conditions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@surebeauty.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@surebeauty.com

Phone/whatsapp:+86 18938075487

Then we will give u a return address

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Warranty

We offer 12 months warranty time for the main machine, 3 months warranty for the handle and screen. During the warranty period, all the broken accessories can be sent for free. Over warranty, we can provide the replacement parts or repair for free, but the buyer needs to pay the parts and shipping cost.

Surebeauty accepts orders 24 hours a day, every day of the week.

Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline.

International Shipping

Shipping process

After you place an order, we will submit your order information to the warehouse staff. The warehouse personnel will prepare the machine according to the order, and then the testing personnel will test the machine. After confirming that the machine is working normally, the packaging staff will pack the machine, and then we will contact the courier to pick up the items.

Shipping area

USA, UK, Canada, Europe, Australia, UAE, Japan, Korea, Hong Kong

Shipping time

Generally speaking, the shipping time of the machine is 5-15 working days. We use FedEx, UPS, DHL express for machine delivery.

Items from the US warehouse are shipped to a US address with a transit time of 3-7 working days

Shipping fee

Free worldwide shipping, the following are special cases.

Ship to Canada -- We charge shipping based on the chargeable weight of the item

1kg–4.9kg	$70.00 USD
5kg–9.9kg	$100.00 USD
10kg–14.9kg	$150.00 USD
15kg–19.9kg	$200.00 USD
20kg–24.9kg	$250.00 USD
25kg–29.9kg	$350.00 USD
30kg–34.99kg	$400.00 USD
35kg+	$500.00 USD

Ship to UAE -- Machines over 21kg will be charged $60 for shipping, plus $20 per 10kg

1kg–20kg	$0.00 USD
21kg–30kg	$60.00 USD
31kg–40kg	$80.00 USD

Ship to Puerto Rico, USA -- Since the location is far from the warehouse, additional shipping fee will be charged for machines sent from the U.S. warehouse to Puerto Rico, and the specific shipping charges need to be confirmed with customer service representative. Free shipping to Puerto Rico for machines shipped from China.

What is chargeable weight?

The chargeable weight is usually the gross weight of the machine (machine weight plus packaging), and in some cases the chargeable weight is calculated by the package volume.

Custom Duty

Buyers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office. Customers in the U.S. and Canada will not be charged custom duties.

To US: No tariff
To EU: 15% to 20% VAT
To UK: 20% to 25% VAT
To AU: 15% VAT
To CA: No tariff
To UAE: 5%-10% VAT

(Listed are estimates only, tariff may actually be more or less)

Track Package

International orders are shipped via USPS, UPS, FedEx, DHL and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com,ups.com, fedex.com or dhl.com

Orders placed are usually processed and shipped within 2-5 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 3-8 days. Subject to change due to COVID-19 safety restrictions, courier pickup limitations, production shortages and force majeure.

Orders are shipped from Shenzhen China or Southern California, Texas warehouse base on stock availability. Shipments from our Shenzhen China warehouse will have no effect on the lead time of an order, unless otherwise stated.

Refuse Package

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

Original and return shipping costs.
(International orders only) Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Question&Answer

Q What is the warranty for your machines?

A For machines over 4kgs, we offer a one-year warranty for the main machine and a three-month warranty for spare parts. For machines under 4kgs, we offer a three-month warranty.

Q Is it safe to order from you?

A Yes, it is safe to order from us. We have over 10 years of experience and we sell to customers in America, Canada, Europe, Japan, and Australia. If you have any questions, please feel free to contact us via email or WhatsApp. We are happy to help you.

Q Do you offer coupons for orders?

A Yes, we offer discounts and free gifts according to the order amount. The more you order, the better the price.

Q How long does shipping take?

A After we ship your order, it usually takes 3-7 working days to arrive.

Q Do you provide a manual and video?

A Yes, we provide a manual and video for operation. We will send it to you via email after you place an order.

Q What special services do you offer?

A We offer drop shipping and wholesale services. If you are interested, please contact us.

Q Can you customize machines and logos?

A Yes, we can customize machines and add private logos.

Q Do you offer financing?

A No, we do not offer financing. We accept full payment before arranging the order.

Q How can I track my order after payment?

A We will send you an email with the shipping time and tracking information after you place the order.

Q What should I do if I receive a damaged item?

A Please check the item carefully before signing for it. If the item is damaged, you can get compensation from the shipping company and contact us for further assistance.

Q Will I need to pay customs fees?

A Yes, you may need to pay customs fees depending on your country's import taxes. Please note that our prices do not include destination import taxes.

Q How do I return an item?

A Our policy lasts for 15 days. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for return shipping. Once we receive the item and check it with no problems, we will arrange for a refund within 2 working days.