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1. Return Eligibility

We offer customers a 30-day return guarantee from the date of receipt. We accept returns and exchanges only if all of the following conditions are met:

• A product quality issue (non-human caused) is reported

• The product is unused

• The product is returned in its original packaging

Free Returns & Exchanges (We cover return shipping)

2. Returns Requiring Customer-Paid Shipping

You will be responsible for the return shipping fee if any of the following apply:

• Return due to non-product-quality reasons

• The product has been used

• The original packaging is missing or damaged

3. Return Authorization & Contact Requirement

Before returning or exchanging any product, you must contact us first for return authorization and instructions.

Contact us via:

• Email: support@surebeauty.com

• WhatsApp: +86 18938075487 

We will provide the official return address and instructions.
⚠️ Returns sent without prior authorization or to an incorrect address will be rejected.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Used products

• Products without original packaging

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care items

5. Proof of Purchase

To complete your return, a receipt or proof of purchase is required.

6. Refund Process

Once your return is received and inspected:

• You will receive an email confirming receipt of the returned item

• You will be notified whether your refund is approved or rejected

• If approved, the refund will be issued to your original payment method

Refund processing time:

• Refunds are processed within 7 business days after approval

• Actual posting time may vary depending on your bank or payment provider

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card company (posting may take time)

• Contact your bank for processing updates

If the issue persists, please contact us at support@surebeauty.com.

8. Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, please contact:

• Email: support@surebeauty.com

• WhatsApp: +86 18938075487

We will provide return instructions and the exchange address.

9. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return after the item is received.

• If the item was not marked as a gift, the refund will be issued to the original purchaser, and the gift giver will be notified.

1. Order Acceptance & Processing

• We accept orders 24/7, and all orders are processed in the order they are received.

• Orders placed from Friday to Sunday will be processed on the following Monday.

2. Processing Time & Estimated Delivery

Ship from U.S. Warehouse

• Processing time: Ships the next business day

• Estimated delivery: 3–7 business days after shipment

Ship from China Warehouse

• Processing time: 2–7 business days after order placement

• Estimated delivery: 12–15 business days after shipment

Please note: Actual processing and delivery times may vary due to courier availability, stock levels, customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping Locations

Orders within the United States are fulfilled from our U.S. warehouse or China warehouse based on product availability. Orders shipped to other countries or regions are fulfilled from our China warehouse.

4. Order Fulfillment Process

After your order is placed, the following steps are completed before shipment:

• The warehouse prepares your machine

• A full functionality test is conducted

• Quality inspection is completed

• The product is carefully packaged

• A shipping courier is arranged for delivery

5. Shipping Destinations

We currently ship to:

• USA

• UK

• Canada

• Europe

• Australia

• UAE

• Other select countries

If you are unsure whether we ship to your location, please contact our customer service team.

6. Shipping Fees

United States (Contiguous U.S. Only)

• Free shipping on all orders, whether shipped from the U.S. warehouse or China warehouse

Other Countries/Regions

• Shipping fees may apply based on chargeable weight, which is usually gross weight (machine + packaging), or volumetric weight (based on package dimensions), whichever is higher

Any applicable shipping cost will be clearly displayed at checkout.
For exact shipping rates, you may also contact our customer service team.

7. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please notify us within:

• 2 weeks for U.S. orders

• 4 weeks for international orders

We will initiate an investigation with the carrier and make reasonable efforts to recover the package.

Please note: Surebeauty is not responsible for lost or undeliverable packages caused by incorrect or incomplete shipping addresses provided by the customer.

8. Duties & Taxes

• Local taxes, customs duties, or import fees may apply in certain countries

• These charges are not included in the product price or shipping fee

• The buyer or recipient is fully responsible for all applicable duties and taxes

As we ship worldwide, we cannot guarantee compliance with every country’s import regulations. If you are unsure, please check with your local customs office before placing an order.