Shiatsu Shoulder Massager with Bi-Directional Rotating Head for Neck, Back, Shoulders, and Legs
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Product Features
Customizable Massage Experience
The Surebeauty Shiatsu neck and shoulder massager features 8 kneading nodes, 2 vibration motors, and a soothing heating function. You can easily adjust the heat level, roller rotation direction, kneading intensity, and vibration modes to create a massage tailored to your comfort. Each function can be used independently or combined for a more effective relaxation experience.
Compact & Portable Design
Designed with convenience in mind, this compact deep-tissue massager is easy to store and carry. It fits comfortably on sofas, office chairs, car seats, recliners, and more—so you can enjoy a relaxing massage wherever you are.
Multi-Area Massage
This versatile massager can be used on the neck, shoulders, back, lumbar area, arms, abdomen, and legs, helping relieve fatigue and muscle tension across multiple parts of the body.
Deep Tissue Kneading for Effective Relief
Powerful deep-kneading massage nodes mimic professional Shiatsu techniques to help loosen tight muscles and improve circulation. Bi-directional rotation and quiet operation ensure a soothing and comfortable massage session.
Easy Remote Control Operation
The included remote control allows you to adjust settings quickly and conveniently. With just a press of a button, you can start or customize your massage—perfect for home or office use.
Gentle Heating with Safety Protection
The built-in heating function provides gentle warmth to relax muscles and enhance comfort. An automatic shut-off feature activates after 15 minutes to ensure safe use.
Ergonomic & Comfortable Fit
The ergonomic shape is designed to follow natural body contours, providing effective support and consistent pressure for a more comfortable and efficient massage experience.
A Thoughtful Gift for Any Occasion
A practical and relaxing gift choice for family and friends. Ideal for birthdays, Mother’s Day, Father’s Day, Valentine’s Day, Christmas, Teacher’s Day, and other special occasions.
Specifications
Massager type
Body part
Massage method
Features
Power type
Health concern
Color
Size
Weight
Material
Items included
1. Return Eligibility
We accept returns and exchanges only if all of the following conditions are met:
• A product quality issue (non-human caused) is reported within 7 days of receiving the product
• The product is unused
• The product is returned in its original packaging
Free Returns & Exchanges (We covers return shipping)
2. Returns Requiring Customer-Paid Shipping
You will be responsible for the return shipping fee if any of the following apply:
• Return due to non-product-quality reasons
• The product has been used
• The original packaging is missing or damaged
3. Return Authorization & Contact Requirement
Before returning or exchanging any product, you must contact us first for return authorization and instructions.
Contact us via:
• Email: support@surebeauty.com
• WhatsApp: +86 18938075487
We will provide the official return address and instructions.
⚠️ Returns sent without prior authorization or to an incorrect address will be rejected.
4. Non-Returnable Items
The following items are not eligible for return or refund:
• Used products
• Products without original packaging
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
Additional non-returnable items include:
• Gift cards
• Downloadable software products
• Certain health and personal care items
5. Proof of Purchase
To complete your return, a receipt or proof of purchase is required.
6. Refund Process
Once your return is received and inspected:
• You will receive an email confirming receipt of the returned item
• You will be notified whether your refund is approved or rejected
• If approved, the refund will be issued to your original payment method
Refund processing time:
• Refunds are processed within 7 business days after approval
• Actual posting time may vary depending on your bank or payment provider
7. Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card company (posting may take time)
• Contact your bank for processing updates
If the issue persists, please contact us at support@surebeauty.com.
8. Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same item, please contact:
• Email: support@surebeauty.com
• WhatsApp: +86 18938075487
We will provide return instructions and the exchange address.
9. Gifts
• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return after the item is received.
• If the item was not marked as a gift, the refund will be issued to the original purchaser, and the gift giver will be notified.
1. Order Acceptance & Processing
• We accept orders 24/7, and all orders are processed in the order they are received.
• Orders placed from Friday to Sunday will be processed on the following Monday.
2. Processing Time & Estimated Delivery
Ship from U.S. Warehouse
• Processing time: Ships the next business day
• Estimated delivery: 3–7 business days after shipment
Ship from China Warehouse
• Processing time: 2–7 business days after order placement
• Estimated delivery: 12–15 business days after shipment
Please note: Actual processing and delivery times may vary due to courier availability, stock levels, customs clearance, weather conditions, or other unforeseen circumstances.
3. Shipping Locations
Orders within the United States are fulfilled from our U.S. warehouse or China warehouse based on product availability. Orders shipped to other countries or regions are fulfilled from our China warehouse.
4. Order Fulfillment Process
After your order is placed, the following steps are completed before shipment:
• The warehouse prepares your machine
• A full functionality test is conducted
• Quality inspection is completed
• The product is carefully packaged
• A shipping courier is arranged for delivery
5. Shipping Destinations
We currently ship to:
• USA
• UK
• Canada
• Europe
• Australia
• UAE
• Other select countries
If you are unsure whether we ship to your location, please contact our customer service team.
6. Shipping Fees
United States (Contiguous U.S. Only)
• Free shipping on all orders, whether shipped from the U.S. warehouse or China warehouse
Other Countries/Regions
• Shipping fees may apply based on chargeable weight, which is usually gross weight (machine + packaging), or volumetric weight (based on package dimensions), whichever is higher
Any applicable shipping cost will be clearly displayed at checkout.
For exact shipping rates, you may also contact our customer service team.
7. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please notify us within:
• 2 weeks for U.S. orders
• 4 weeks for international orders
We will initiate an investigation with the carrier and make reasonable efforts to recover the package.
Please note: Surebeauty is not responsible for lost or undeliverable packages caused by incorrect or incomplete shipping addresses provided by the customer.
8. Duties & Taxes
• Local taxes, customs duties, or import fees may apply in certain countries
• These charges are not included in the product price or shipping fee
• The buyer or recipient is fully responsible for all applicable duties and taxes
As we ship worldwide, we cannot guarantee compliance with every country’s import regulations. If you are unsure, please check with your local customs office before placing an order.