ContourMax 3 in 1 Lipo Cavitation Sculpting Machine For Home Use

Returns 

We accept free returns and exchanges subject if you meet all the following conditions:

• 1: There is a product quality problem [non-human problem] within 7 days after receiving the goods, we will bear the freight
• 2: The product is unused 
• 3: Returned in the original packaging

• 1: Non-product quality problems return
• 2: The product has been used 
• 3: The original packaging is not there

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Shipping 
To return your product, you should contact us by Email: support@surebeauty.com  or Whatsapp: +86 18938075487 first. we will give you the direction of returning.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items: 

• Gift cards 
• Downloadable software products 
• Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

Are there any charges for return?

• Original shipping charges will be deducted from the refund. (The free shipping we provided).
• You are responsible for the charges of the return shipping. Returns must be in the original box and in new condition. A restocking fee of 25% will apply to your refund outside of these conditions.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

How soon will I get my refund?

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@surebeauty.com

Phone/whatsapp:+86 18938075487

Then we will give u a return address


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Warranty

We offer 12 months warranty time for the main machine, 3 months warranty for the handle and screen. During the warranty period, all the broken accessories can be sent for free. Over warranty, we can provide the replacement parts or repair for free, but the buyer needs to pay the parts and shipping cost.

Order Processing

Surebeauty accepts orders 24 hours a day, 7 days a week.
Orders are processed in the order they are received. Priority and Express orders are expedited to meet the promised delivery timelines.

Processing Time

• Standard orders are typically processed and shipped within 2–5 business days.

• Priority and Express orders placed before 11:00 AM PST will be processed and shipped the same business day. Orders placed after 11:00 AM PST will ship the next business day.

• Orders placed Friday through Sunday are processed the following Monday, and shipped within 3–8 days.

• Please note: Processing times may be affected by courier availability, stock levels, or unforeseen events (e.g., weather, customs delays).

Shipping Locations

Orders are shipped from either our Shenzhen, China warehouse or our U.S. warehouses, depending on stock availability.
Shipping from our China warehouse does not impact delivery time unless otherwise stated.

International Shipping

Shipping Process

Once your order is placed:

• The warehouse prepares your machine.

• Our team performs a full functionality test.

• After quality confirmation, your item is carefully packaged.

• A shipping courier is arranged to collect the item for delivery.

Shipping Destinations

We currently ship to: USA, UK, Canada, Europe, Australia, UAE, and other select countries.

Estimated Delivery Times

• International Orders: Typically delivered within 4-8 business days via express couriers such as FedEx, UPS, or DHL.

• U.S. Domestic Orders (from our U.S. warehouses): Estimated delivery time is 3–7 business days.

Shipping Fees

• Free shipping is available for items shipped from a local warehouse.

• If shipping from China, fees may apply based on chargeable weight (see below).

• Shipping costs, if applicable, will be displayed at checkout. For exact rates, you may also contact customer service.

What is Chargeable Weight?

• Usually the gross weight (machine + packaging).

• In some cases, it’s calculated based on the volumetric weight (package dimensions).

Customs Duties & Taxes

• Buyers are responsible for all duties, taxes, and fees once the package reaches the destination country.

• These charges vary by product and destination.

• Duties are non-refundable in case of returns.

• For accurate information, please consult your local customs office.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with a tracking number.
Track your shipment on:
usps.com
ups.com
fedex.com
dhl.com
Most international orders are shipped via USPS, UPS, FedEx, or DHL, and may be delivered by local couriers or their affiliates.

Refused or Undeliverable Packages

If a package is:

• Refused

• Unclaimed

• Undeliverable due to incorrect address

You will be responsible for:

• Both original and return shipping costs

• (For international orders) All related customs duties and taxes

These charges will be deducted from your refund.

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it, notify us within:

• 2 weeks for U.S. orders

• 4 weeks for international orders

We will initiate an investigation with the carrier and try to recover the package.
Please note: We are not responsible for lost packages due to incorrect or incomplete shipping addresses provided by the customer.